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Privacy Policy

Privacy Policy

Effective Date: 07/08/2025

TT Electrical (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

TT Electrical is a Malvern-based electrical services company providing commercial, industrial, and domestic electrical work.
Contact Details:


We are the “data controller” of any personal data you provide to us.

Information We Collect

We may collect the following personal data when you contact us, use our services, or visit our website:

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  • Contact Information: Name, address, phone number, email address

  • Project Details: Information about the work requested or carried out

  • Payment Information: Bank details, payment history (only where necessary for invoicing)

  • Communications: Emails, messages, and call records relating to your enquiries or projects

  • Website Data: IP address, browser type, and usage data collected via cookies (see our Cookie Policy)


How We Use Your Information

We process your personal data for the following purposes:

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  • To respond to enquiries and provide quotes

  • To deliver our electrical services and manage projects

  • To maintain our client records and accounts

  • To comply with legal and regulatory obligations (e.g., safety certificates, tax records)

  • To send updates, service reminders, or marketing communications (only if you have consented)


Lawful Basis for Processing

We process your personal data under the following lawful bases:

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  • Contract: To take steps at your request before entering into a contract and to fulfil our contractual obligations.

  • Legal Obligation: To comply with UK laws and regulations.

  • Legitimate Interests: To run our business effectively and improve our services.

  • Consent: For sending marketing communications (you can withdraw this at any time).


How We Share Your Information

We will never sell your personal data. We may share it with:

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  • Trusted subcontractors or suppliers necessary to complete your project

  • Professional advisers (accountants, legal advisers)

  • Regulatory bodies where required by law (e.g., NICEIC, building control)

  • IT service providers who support our website and systems


All third parties are required to keep your information secure and use it only for the agreed purpose.

How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

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  • Secure password-protected systems

  • Encrypted communications where appropriate

  • Restricted access to personal data on a need-to-know basis


How Long We Keep Your Information

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

Your Data Protection Rights

Under UK GDPR, you have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict our processing of your data

  • Withdraw consent where processing is based on consent

  • Request a copy of your data in a portable format

  • To exercise these rights, please contact us using the details above.


Cookies

Our website uses cookies to enhance your browsing experience and analyse site usage. You can manage or disable cookies through your browser settings. For more details, see our separate Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised date.

Last Updated: 15/08/2025

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